FAQs | Online Shopping Help, Order Tracking & Payment Options – BRANDSCO UAE

Frequently Asked Questions (FAQs)

1. How do I know my correct size?

Use our "What’s My Size" tool available on each product page to find your accurate fit for suits and other garments. For additional help, you can also chat with our customer experience team by clicking the “CHAT” icon.

2. How can I track my order status?

Track your shipment anytime using the courier links below. Once your order is shipped, you’ll receive a tracking number via email.

3. Is online ordering secure?

Yes. BRANDSCO uses secure checkout and encrypted payment processing to protect your personal and card information. All data is handled by authorized staff, and we follow strict privacy and security policies.

If you have concerns, contact us at 📧 customercare@brandsco.com.

4. How do I place an order online?

To place an order:

  1. Add items to your shopping cart.

  2. Click “Checkout.”

  3. Create an account or log in.

  4. Enter shipping and billing details.

  5. Choose your payment method – either Cash on Delivery (UAE only) or Credit/Debit Card.

  6. Click “Complete Order.”

  7. You’ll receive an email confirmation once the order is placed.

5. What are your shipping and handling rates?

Our shipping fees are automatically calculated based on Jeebly and Aramex Standard Rates at checkout.

6. What payment options do you accept?

We accept Visa and Mastercard debit and credit cards, as well as Cash on Delivery (COD) – available only within the UAE.

7. How can I cancel my order?

To cancel an order:

  • Email 📧 customercare@brandsco.com with your order number

  • Or call 📞 04 880 7900 (Sunday to Thursday, 9:00 AM – 6:00 PM, GMT+4)

If the order has already been shipped, please follow the return and refund process once you receive it.