Get 25% off for any 2 items, 35% off for any 3 items and 55% off for any 5 items!

FAQ


ORDER ( Frequently Asked Questions )

Do you have delivery service?    

We can deliver products at your doorsteps. Shop online at www.brandsco.com and we guarantee that your orders will be safely deliver.    

How will I track the status of my order?    

Follow the link sent to your email to track the status of your order. 

Is ordering online secure?    

Yes. We take the utmost care with the information that you provide us when placing an order on our website.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online, please feel free to e-mail us at customercare@brandsco.com    

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Proceed to checkout” button. You will then be transferred to our secure server page and asked to either create a new account or place an order to login to your existing account.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your shipping information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After completing the shipping information, you will need to select your  mode of payment  either Cash on delivery or Debit/Credit Card {Enter your card details} "Click pay now".  Once you have completed selecting your payment method, click on the "Confirm Order" button. You will be brought to a screen that you already complete your order "Transaction complete" You will receive an order confirmation email "Your order is confirmed", as well as a second confirmation via e-mail.    

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “Item in bag” icon. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update bag” button. You can also delete any item in your cart by clicking the “Trashbin” icon.  click the icon to the right of that item and then updating your cart with the "Update bag" button.

How do I add items to my cart?

To add other item to your cart, navigate to the page of the item you are interested in and then choose that item. You can then enter the quantity of the item that you would like to order using the "Qty" field. After you have entered a quantity, you click the “Add to bag” button, your item will be brought automatically to your "Shopping cart", you can continue shopping or choose to complete your order.

How do I remove items from my cart?

First, click on the “Item in bag” icon. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Trashbin” icon and then click "Update bag” to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “Item in bag” button. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, and then click the “Update bag” l. Once you do this, the quantity and associated amount will automatically change and reflect the correct amounts for both the quantity and the cost.

How can I sign into my account and/or edit the information in my account?

If you have previously purchased then you may have opted to create a personal account in our system.  If so, you can access this account by clicking on the “Log in”. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by click on the "Forgot password" tab. After your registered email has been verified, you can check email {click reset password }. Once you already login to your account and you can either edit existing information "View Profile" or proceed with the checkout process.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your shipping and handling rates?

United Arab Emirates (Standard Shipping Rate): 20 aed.  

What are your payment options?

We accept major debit / credit cards (Mastercard, Visa)  and Cash on Delivery "UAE ONLY" .

How can i cancel my order?

If you want to cancel your order, please send an email at customercare@brandsco.com quoting your order number and request a cancellation. Alternatively, you can also call us on 600 541001 during our regular working hours (Sunday to Thursday, 09:00am-06:00pm GMT+4). Please note that if your order has already been processed and you want to cancel it, you will need to receive it first and then follow the return process.

What is your returns policy?

Exchange within 7 days, if product is unused, unaltered, and not bought during sale or promotion. Original receipt, packing and tags are mandatory. For hygienic reason, no exchange or refund for undergarment, cosmetics, and perfumes. Should you wish to return, you need to send an email at customercare@brandsco.com  with your order number, mentioning the items you wish to return.  

How long after placing my order should I expect to receive my shipment?

Expect the order to arrive within 72 hours after the order has been placed.

 

PRODUCT ( Frequently Asked Questions )

Are your goods has first quality?

All products we carry and sell are first quality and free of defects.    

Is there a minimum order size?

We do not have a minimum order size. However, you will be entitled for free shipping if you purchase {AED 300}, {SAR 300} & { OMR 30 } and above.

What are the suit available sizes? 

We carry sizes 46- 60. We also have also smaller and bigger sizes but they are limited. 

What kind of suits do you have?    

We have all kind of suits that fits every occasion available in variety of models, colors, and sizes.    

Do you have alteration service?

We provide free minor alteration service on all products purchased online. Visit your nearest BRANDS Store.

Do you have any offers?

Here at BRANDS you can find a wide collection of men’s wear and suits to satisfy your taste in the highest quality and the Best Prices Everyday.    

Do you have a physical shop?

BRANDS has grown to 12 stores in United Arab Emirates, 1 stores in Qatar, 1 stores in Oman, and 3 stores in Saudi Arabia namely.

 

{ UNITED ARAB EMIRATES }

Dubai Stores

• Creek Tower Mezzanine Floor,

Baniyas Road, Deira, Dubai

PO Box 181515 UAE

T: +971 4 224 9777

F: +971 4 224 9966

OPENING HOURS: 9:30am-11pm(Sat-Thu), 3:00pm-11pm (Fri)

• OASIS CENTRE

Sheik Zayed Road. Dubai, UAE

T: +971 4 346 9952

F: +971 4 346 9952

OPENING HOURS: 10:00am-10:00pm (Sun- Wed),10:00am- 12:00MN (Thu- Sat)

• City Centre Al Shindagha

Al Ghubaiba Road, City Centre Al Shindagha, Dubai, UAE

T: +971 4 358 8188

OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am- 10:12MN (Thu- Sat)

• City Centre Deira
 
8th St - Deira Dubai
2nd Level, Beside Lacoste
T: +971 4 239 4223
OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am-10:12MN (Thu- Sat)
• Ibn Batuta Mall
Sheikh Zayed Rd - Dubai
Ground Level, Infront of Giordano
T: +971 4 583 7116
OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am-10:12MN (Thu- Sat)

 

Abu Dhabi Stores

• DALMA MALL

Dalma Mall - Mussaffah - Abu Dhabi

T: +971 2 550 7551 F: +971 2 550 7553

OPENING HOURS: 10am-10pm (Sat-Wed), 10am-12MN (Thu-Fri)

• AL WAHDA MALL

Al Wahda Mall - Abu Dhabi

T: +971-24411364

OPENING HOURS: 10am-10pm (Sat-Wed), 10am-12MN (Thu-Fri)

• MUSHRIF MALL

Mushrif Mall - Abu Dhabi

T: +971-24473022

OPENING HOURS: 10am-10pm (Sat-Wed), 10am-12MN (Thu-Fri)

Al Ain Store

• Al JIMI MALL

Al-Ain - Hamdan Bin Mohammad Street

T: +971 3 761 7012

OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am - 10:12MN (Thu- Sat) Ajman Store.

Northern Emirates Stores

• DANA MALL

Sheikh Khalifa Bin Zayed St. Ajman, UAE

T: +971 6 731 9888

OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00-10:12MN (Thu- Sat)

• FUJAIRAH MALL

Fujairah Mall Fujairah, UAE

T: +971 9 223 4525

OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am- 10:12MN (Thu- Sat) Fujairah Stores

• AL HAMRA MALL

AL Hamra Mall Ras Al Khaimah, UAE

T: +971 7 244 4072 OPENING HOURS: 10:00am-10:00pm (Sun-Wed), 10:00 am - 10:12MN (Thu- Sat)  Ras Al Khaimah Stores

 

{ QATAR }

•  THE CENTRE

Doha, Qatar

T: +974 44 411 223

OPENING HOURS: 10:00 am - 10:00 pm (Sun-Thu),

2:30 pm - 11:00 pm (Fri)

 

{ OMAN }

•  AVENUES MALL

Sultan Qaboos St.

Muscat, Oman

T: +968 22 009 512

OPENING HOURS: 10:00 am - 10:00 pm (Sun-Wed),

10:00 am - 11:00 pm (Thu-Sat)

 

{ SAUDI ARABIA}

• KING FAHD ROAD

8233 King Fahd Branch Rd, Al Olaya,

Riyadh 12213, Saudi Arabia

T: +966 114 62 0355

OPENING HOURS: 10:00 am - 11:00 pm (Sun-Thu), 4:00 pm - 11:00 pm (Fri)

• AL WAHA DOWNTOWN MALL

7182 Prince Mohammed Bin Fahd Road,

Mohammed Ibn Saud, Dammam 32241 Saudi Arabia

T: +966 13 828 4900

OPENING HOURS: 10:00 am - 11:00 pm (Sun-Thu), 4:00 pm - 11:00 pm (Fri)

AL AJLAN CENTER

As Salamah, Jeddah 23437, Saudi Arabia

T: +966 12 616 5760

OPENING HOURS: 10:00 am - 11:00 pm (Sun-Thu), 4:00 pm - 11:00 pm (Fri)

For any questions, please contact us at customercare@brandsco.com or call us on 600 541001 during our regular working hours (Sunday to Thursday, 09:00am-06:00 pm, UAE Time, GMT+4).


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